Essential communication skills and competencies for all aspects of the world of work. Designed to foster workplace communication in order to benefit interpersonal relationships; which in turn leads to personal enrichment; greater job satisfaction and increased productivity. It fully covers the syllabus for Communication N5/N6 at technical and vocational education and training colleges. Aimed at managers; personal assistants; professional secretaries and all those studying towards certificates; diplomas or degrees. Contents include the following: � Media communication and advertising � Presentations � Multicultural communication � Language usage in the workplace � Meeting correspondence � Letters and reports � Critical proofreading and editing of auditory; visual and written materials � Events � Conflict and stress