Our Refund Policy explains the process you need to follow in order to properly cancel a purchase, report a defect, or arrange for a refund. Snapplify offers no “cool-off” period for the return of purchased eBooks, electronic vouchers, and individual issue or subscription purchases of digital magazines, newspapers and periodicals.
You are not entitled to any refund or replacement save to the extent that it is expressly provided for under this Refund Policy or if Snapplify, in its sole discretion and without being obliged thereto, chooses to give you a refund or replacement.
If the incorrect content is delivered to you (i.e. it is not the content you purchased), please promptly contact firstname.lastname@example.org in order to resolve the mistake as quickly as possible.
Snapplify will not issue refunds or provide replacements for titles that are returned for any reason other than a defect (including, but not limited to, mistaken purchases, incorrect purchases, title swaps, or personal taste).
Possible Leniency: Although you have no right to return non-defective products bought from Snapplify, if you want to return a non-defective product you purchased from Snapplify, Snapplify may, in its sole discretion, decide to nevertheless give you a partial refund on that purchase.
If, within six (6) months of purchase, you find that the title is defective/faulty, or are otherwise unable to persist in reading the title (hereafter referred to as “Defective”), you may submit a refund request in the manner set out in the “Return & Refund Process” section below (this being the only manner in which requests for refunds will be accepted).
Should the title subsequently be found to indeed be defective, you are entitled to either (a) have the title repaired or replaced, and have readability reinstated, or (b) be fully refunded.
Should the title subsequently be found to NOT be defective, you will not be entitled to any refund, or free replacement or repair.
Should you find the title to be defective after the 6 month window has passed, and the title is subsequently be found to indeed be defective, you are entitled to have the title repaired and have readability reinstated. If Snapplify is unable to repair the title or reinstate readability after a period of three (3) months, you will be entitled to a refund.
Please note that the following issues/problems will NOT render the product damaged, defective or unsuitable, and will not entitle you to any repair, replacement or refund:
Due to the many variables which could render an eBook (being the .pdf or .epub file) problematic or defective, any alleged defect in an eBook shall be dealt with as follows:
Possible Leniency: Although your rights in relation to defective products are as set out above, if you return an allegedly defective product you purchased from Snapplify and, following inspection thereof it cannot be established with certainty that the product is defective, Snapplify may, in its sole discretion, nevertheless decide to give you a partial refund on that purchase or to effect a repair or give you a replacement at a reduced cost.
If you wish to return a product you have purchased from Snapplify for any reason permitted under this Refund Policy, you must notify Snapplify and inform us of the reason for your return via email at: email@example.com.
Once you have successfully logged your return as aforesaid, Snapplify will issue you with a support ticket reference number. Snapplify will not issue refunds or replacements of any products which have not gone through the above process and/or are not accompanied by a valid support ticket reference number.
Snapplify will verify all logged issues, and provide initial feedback to you within three (3) working days of receipt based on the date and time recorded in the ticketing system.
Snapplify will use all reasonable diligence to correct verifiable and reproducible errors when reported in accordance with its standard reporting procedures for errors, classified by severity as follows:
Refund requests will be approved at the sole discretion of Snapplify.
If you need to cancel a purchase, report a defect or arrange for a refund, please get in touch with us by emailing firstname.lastname@example.org. Our Support team will check that your request complies with our Refund Policy and issue you with a support ticket reference number. Should you be entitled to a refund, we will refund you in the same manner in which your payment was made (i.e. by processing the refund against your credit card or via EFT, as the case may be). If we are refunding you via EFT, please include your banking details in your email.