1.1 These Terms and Conditions (the “Terms”) apply to your access to and use of the websites, online stores, applications, platforms, digital products, content, features and other services made available by Snapplify (Pty) Ltd (“Snapplify”, “we”, “our” or “us”) (collectively, the “Services”). In these Terms, “you” and “your” refer to the individual using the Services and, where applicable, the organisation on whose behalf that individual acts.
1.2 By registering for, accessing, purchasing from or using the Services, you confirm that you have read, understood and agree to be bound by these Terms and by the policies and agreements referred to in them, including the End-User Licence Agreement (“EULA”), Privacy Policy and Acceptable Use Policy, where applicable.
1.3 Additional product, subscription, order, institutional or commercial terms may apply to particular Services. If there is a conflict, the more specific terms will apply to that Service or transaction. The EULA governs the licence to use Snapplify software, platforms and digital content.
1.4 If you do not agree to these Terms, you may not access or use the Services.
2.1 You may use the Services only if you have the legal capacity to agree to these Terms or if your use has been authorised in accordance with this section.
2.2 If you have not reached the age at which you may lawfully agree to these Terms in the jurisdiction where you live, you must review these Terms with your parent or legal guardian and may use the Services only with that person’s consent and appropriate supervision.
2.3 A parent or legal guardian who consents to a minor’s registration for or use of the Services agrees to be bound by these Terms in respect of that minor’s use and accepts responsibility for the minor’s compliance with them.
2.4 Where a school, library or other institution creates, arranges or provides an account or access for a minor, the institution is responsible for ensuring that it has a lawful basis and all authority and consents required by applicable law, including any required consent from a parent or legal guardian, before enabling the minor to use the Services.
2.5 Snapplify may request reasonable evidence of age, authority or consent and may restrict or suspend access where the required consent or authority has not been established.
3.1 Certain Services require an account, a subscription, an access code or access provided by an institution. You must provide accurate, current and complete information and keep it updated.
3.2 Unless Snapplify expressly allows otherwise, each account and access credential is for one authorised user only. You must keep usernames, passwords, access codes and other credentials confidential and may not share, sell, transfer or permit unauthorised use of them.
3.3 You are responsible for activity carried out through your account, except to the extent that applicable law provides otherwise. You must promptly notify Snapplify if you suspect unauthorised access, loss of credentials or a security breach.
3.4 Where an institution manages accounts or access, its authorised administrators may manage those accounts in accordance with the institution’s agreement with Snapplify, applicable law and Snapplify’s Privacy Policy.
4.1 You may use the Services only for lawful personal, educational, informational or authorised institutional or business purposes and in accordance with these Terms, the EULA, the Acceptable Use Policy and applicable law.
4.2 You must not use the Services to commit or facilitate an unlawful act; infringe intellectual-property, privacy or other rights; harass, threaten or harm another person; distribute malware or harmful code; gain unauthorised access to an account, system or network; interfere with the operation or security of the Services; or misrepresent your identity or authority.
4.3 You must not use automated tools, bots, crawlers, scripts or similar means to access, scrape, extract, index or copy the Services or content without Snapplify’s prior written permission.
4.4 You must comply with any usage, territory, device, access-period or other restrictions attached to particular content, subscriptions, vouchers or access codes.
5.1 The Services and all content made available through them—including software, text, books, publications, images, audio, video, graphics, interfaces, databases, metadata, trademarks and other materials (“Content”)—are owned by or licensed to Snapplify and are protected by copyright and other intellectual-property laws.
5.2 Subject to these Terms and the EULA, Snapplify grants you a non-exclusive, non-transferable, limited and revocable right to access and use the Services and Content for your personal, educational, informational or authorised institutional use. No ownership rights are transferred to you.
5.3 Except where expressly permitted by Snapplify, the relevant rights holder or applicable law, you may not reproduce, duplicate, adapt, modify, translate, publish, distribute, transmit, sublicense, sell, rent, commercially exploit, reverse engineer, decompile or disassemble any part of the Services or Content, or circumvent digital-rights-management, encryption or access controls.
5.4 All rights not expressly granted are reserved by Snapplify and the relevant licensors and content owners.
6.1 You may not, directly or indirectly, use, upload, submit, disclose, supply or otherwise make available any part of the Services or Content—including text, images, audio, video, metadata, extracts, screenshots or other materials—for the purpose of training, developing, fine-tuning, validating, benchmarking, testing or improving any artificial-intelligence, large-language-model or machine-learning model, system or service.
6.2 You may not create or permit the creation of datasets, embeddings or other derived representations of the Services or Content for any purpose described above, use the Services or Content to populate or support a third-party generative-AI or machine-learning service, or allow another person or organisation to do so.
6.3 The restrictions in this section do not prohibit use of AI functionality expressly provided by Snapplify as part of the Services or any use specifically authorised in writing by Snapplify and the relevant rights holder.
7.1 Some Services may include AI functionality for purposes such as supporting learning, recommending content, improving accessibility, generating responses or evaluating user inputs.
7.2 AI-generated responses, recommendations and evaluations may be incomplete, inaccurate or inappropriate and are provided for educational and informational purposes. You remain responsible for reviewing and deciding how to use them.
7.3 You must not submit content or personal information to AI functionality unless you have the necessary rights, permissions and lawful basis to do so. You may not use AI functionality to infringe intellectual-property, privacy or confidentiality rights, create unlawful or harmful material, or breach these Terms or the Acceptable Use Policy.
7.4 Further information about Snapplify’s approach to AI, privacy and security is available through the Snapplify Trust Centre and applicable product notices.
8.1 Prices, taxes, currencies, payment methods and product or subscription details will be displayed at the time of purchase or set out in an applicable quotation, order form or agreement. You are responsible for providing accurate billing information and paying all amounts due.
8.2 A purchase of digital content gives you a licence to access and use that content in accordance with these Terms, the EULA and any conditions specified for that content. It does not transfer ownership or copyright to you.
8.3 Subscriptions, vouchers, access codes and content may be subject to activation deadlines, access periods, territory restrictions, device limits or expiry dates stated at the time they are issued or purchased. On expiry, both the voucher or entitlement and access to associated digital content may end, unless otherwise stated.
8.4 Refunds, cancellations and returns are governed by Snapplify’s applicable Return/Refund Policy, any product-specific terms and applicable consumer law.
9.1 Where the Services allow you to submit comments, questions, files or other material (“User Content”), you remain responsible for that User Content and must ensure that you have the right to submit it.
9.2 You must not submit User Content that is unlawful, harmful, defamatory, abusive, threatening, discriminatory, vulgar, obscene, misleading, infringing, malicious or in breach of another person’s privacy or confidentiality.
9.3 You grant Snapplify a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and process User Content only to the extent reasonably required to provide, secure, support and improve the Services, comply with law and enforce these Terms, subject to the Privacy Policy and any applicable product or institutional agreement.
9.4 Snapplify may remove or restrict User Content that breaches these Terms, the Acceptable Use Policy or applicable law.
10.1 Snapplify processes personal information in accordance with its Privacy Policy and applicable data-protection and privacy laws. The Privacy Policy explains what information is collected, why it is processed, how it is used and shared, and the rights available to individuals.
10.2 Where you provide personal information about another person, including a minor, you confirm that you have the authority and any consent or other lawful basis required to do so.
10.3 Additional privacy notices may apply to particular Services or institutional arrangements and will be made available where relevant.
11.1 The Services may contain links to, integrations with or content supplied by third parties. These are provided for convenience or functionality and do not necessarily imply endorsement or a relationship with the third party.
11.2 Third-party services are governed by their own terms and privacy policies. To the fullest extent permitted by law, Snapplify is not responsible for the availability, security, accuracy or conduct of third-party services or content.
11.3 You may not link to, frame or reproduce the Services in a misleading, unlawful or harmful manner, or in a way that suggests endorsement without Snapplify’s prior written permission.
12.1 Snapplify may update, change, suspend or discontinue all or part of the Services, including features and content, to perform maintenance, improve functionality, address legal or security requirements, or reflect changes in licences and commercial arrangements.
12.2 Snapplify uses reasonable efforts to keep information and Services current and available but does not guarantee uninterrupted or error-free operation or that all information and Content will always be accurate, complete or current.
12.3 Content may be withdrawn or access may end where a licence expires, a subscription or entitlement ends, or removal is required by a rights holder or by law.
13.1 To the fullest extent permitted by applicable law, the Services and Content are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.
13.2 You access and use the Services and Content at your own risk and remain responsible for evaluating information and outputs before relying on them.
14.1 To the fullest extent permitted by applicable law, Snapplify and its owners, directors, employees, affiliates, licensors, publishers, content owners, suppliers, distributors, agents and representatives will not be liable for any indirect, incidental, special, consequential or punitive loss or damage, including loss of profits, data, goodwill or business opportunity, arising from or relating to the Services, Content or these Terms.
14.2 To the fullest extent permitted by applicable law, Snapplify’s total cumulative liability arising from or relating to the Services, Content or these Terms will not exceed the amount paid by you to Snapplify for the affected Services during the 12 months preceding the event giving rise to the claim.
14.3 Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.
15.1 To the fullest extent permitted by applicable law, you agree to indemnify and hold Snapplify and its affiliates, licensors, suppliers, agents and representatives harmless from claims, losses, liabilities, damages and reasonable costs arising from your unlawful use of the Services, your User Content or your material breach of these Terms, the EULA or applicable law.
16.1 Snapplify may suspend, restrict or terminate your account or access to all or part of the Services if you breach these Terms, the EULA or an applicable agreement; engage in prohibited activity; fail to pay amounts due; infringe another person’s rights; create a security or legal risk; or where suspension or termination is required by law or by a rights holder.
16.2 On termination or expiry, your right to use the affected Services and Content ends. Provisions which by their nature are intended to survive—including intellectual-property rights, AI and machine-learning restrictions, disclaimers, limitations of liability, indemnity and governing law—will remain in effect.
17.1 Snapplify may update these Terms from time to time. Material changes will be communicated through the Services, by email or by another reasonable method.
17.2 Where permitted by applicable law, continued use of the Services after the effective date of updated Terms constitutes acceptance of the changes. If you do not accept the updated Terms, you must stop using the Services.
18.1 These Terms are governed by the laws of the Republic of South Africa.
18.2 Subject to any rights you may have under applicable consumer law, you submit to the jurisdiction of the courts located in Pretoria, South Africa, in relation to any dispute arising out of or in connection with these Terms or the Services.
19.1 If any provision of these Terms is found to be invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect.
19.2 A failure or delay by Snapplify to enforce a provision is not a waiver of that provision or any other right.
19.3 You may not transfer your rights or obligations under these Terms without Snapplify’s prior written consent. Snapplify may transfer its rights or obligations as part of a reorganisation, merger, sale, assignment or transfer of the relevant business or Services, subject to applicable law.
19.4 These Terms, together with the policies and agreements incorporated into them and any applicable product, order, institutional or commercial terms, constitute the agreement governing your use of the relevant Services.
20.1 If you have questions or concerns about these Terms, please contact Snapplify at help@snapplify.com or visit https://trust.snapplify.com/.